CANCELLATION POLICY
Cancellation and renewal.
Effective September 9, 2026. Northstar customers can request cancellation of paid subscription or paid-capacity services, subject to the applicable billing period and any provider-dependent obligations.
How to cancel
When Stripe Billing is enabled for the account, the Primary Account Owner may use the authorized billing portal to manage eligible paid capacity and subscription billing. Customers can also contact Northstarbusinessos@gmail.com or (501) 328-0005 for assistance.
Effect of cancellation
Unless a different term is disclosed at checkout, cancellation prevents the applicable paid service from renewing after its current paid period. Cancellation does not erase records that Northstar or the customer must retain for payroll, tax, accounting, security, audit, dispute, or legal obligations.
If reducing paid capacity would place the organization above its allowed active-employee or permanent-location capacity, Northstar may require the organization to reduce active usage before the paid capacity can be removed.
Refunds after cancellation
Cancellation does not automatically create a retroactive refund. Refund requests are handled under the Refund & Dispute Policy.