Refund and dispute policy.

Requesting a review

If you believe a charge is duplicated, unauthorized, incorrect, or materially inconsistent with what was disclosed at checkout, contact Northstarbusinessos@gmail.com or (501) 328-0005. Include the business name, charge date, amount, and reason for the request. Do not send full payment-card or bank account numbers.

Refund handling

Northstar reviews refund requests based on the applicable purchase, service status, provider status, and any terms shown at checkout. Where a refund is approved, it is normally returned through the original payment method or payment processor. Processing time after approval may depend on the payment provider and financial institution.

Paid subscription or capacity charges already provided for an applicable service period are not automatically refundable solely because the customer later chooses to cancel. Northstar will correct confirmed duplicate or erroneous charges and will provide any refund required by applicable law.

Business Card setup

The one-time Northstar Business Card setup charge is tied to the setup/onboarding workflow. If card-program onboarding cannot proceed, or if a provider or Northstar determines a setup refund is appropriate before activation, Northstar can process an approved refund through its payment provider. Provider fees, eligibility, and final card-program terms may affect the outcome of a request.

Disputes

Please contact Northstar first so we can investigate and document the issue. Nothing in this policy limits rights that cannot legally be waived. Fraudulent disputes or deliberate abuse of payment processes may result in account restriction.